What is BYPPOCAMPUS?

Set-Up Your Account

• Click on this link to download ​the Byppo Runner App

• Click on Signup and provide the ​phone number and password

Set-Up Your Account

• An OTP will be sent to the number ​you provided for verification

• Fill out with your name and email. ​Another code will be sent to your ​email address.
  

• After verification, you can setup ​your login details.
  

Set-Up Your Account

• Provide the necessary ​information to complete your ​Delivery Hero application

• Don’t forget to select ‘Apply for ​Campus’ and choose your ​university!

• It takes us 2 -3 business days to ​process your application
  

Set-Up Your Account

• After approval, you would be ​asked to fill out a W-9

• We use Stripe to facilitate our ​payments.

• You would need to set these up ​before you can start doing ​deliveries
  

Navigate Your Runner App

After logging in to your app, you will see this navigation bar at the bottom. This is an important ​function of your delivery runner app and is divided into the Queue, Active, and Profile Sections.

Each section is designed to enhance your delivery experience and allows you to manage ​essential functionalities.

Queue Page

The Queue Section displays all incoming ​orders and refreshes automatically to ​provide you with real-time updates. You can ​review order details such as earnings and ​pickup locations before accepting them.

Active Orders Page

After accepting an order, you can see its ​details in the Active Section. This tab will only ​display your ongoing orders and allow you to ​manage your orders effectively.

Once an order is delivered, unclaimed, or ​canceled, it will disappear from this tab.

Profile Page

The Profile Page allows you to manage ​personal and professional information. It ​shows your status, earnings for the day, ​earnings history, and order history

It contains the following features:

• Profile
• Payment
• Support
• Privacy
• Logout

We will show you what these features look ​like in the next slides.

Profile

Profile is where you can edit your profile ​information like photo, address, and ​transport details.

Remember to click on Campus Verification so ​that you will enjoy the benefits of being a ​BYPPOCampus Delivery Hero!

Payment Page

The Payment page allows for personalized ​payment settings.

Your payments are processed through Stripe, ​giving you the flexibility to withdraw your ​earnings whenever you prefer.

Additionally, please provide your card details ​for potential charges related to canceled ​orders.

Support page

Support page directs you to our FAQs ​and provides you with assistance by ​connecting you to our care team. You ​can also send us an email at ​campus@byppo.com

You can review our privacy policy by ​clicking the Privacy option.

Lastly, you can log out of the app by ​clicking the logout button.

Earnings History

Earnings History will show your Total Balance ​and Today’s Earnings.

This is where you can withdraw your ​earnings.

Earnings History

Under Earnings History, you can check how ​much you earned per delivery. Your earnings ​will be your delivery fee plus any tips.

You can choose between a bank transfer or ​BYPPO credits. An additional 10% credit will be ​added if you choose BYPPO credits and can ​be used to order food from the BYPPO ​platform.

Order History

Your Order History can be accessed from the ​Profile page too.

This page will display your earnings and the ​order details of your deliveries.

Start Delivering!

All live orders will be displayed on the ​Queue tab, once you have accepted an ​order, you will receive this message:

Canceling orders that you accepted will ​result in getting charged the order total ​plus taxes and fees.

We recommend accepting orders you can ​complete.

Accept An Order

The slider will be grayed out until the ​restaurant acknowledges the order.

Once you have accepted the order and ​the restaurant has acknowledged it, you ​can swipe your status to “On My Way.” ​The full customer address will be ​revealed after the order is accepted.

Delivery Heroes should collect their ​orders promptly once it is prepared. Be ​sure to be at the restaurant to pick up ​your order by the scheduled time ​displayed on the app.

Go To The Address

Wait for the restaurant to confirm that the ​order is ready, which will activate the slider ​and signal that you have collected the ​order.

Make sure that the order is complete by ​checking the order details.

You have 25 minutes to deliver the order to ​the customer.

Go To The Address

There is a timestamp provided as a guideline for when ​to deliver the order.

We monitor the progress for each order closely, so ​please ensure that the order is delivered by the ​specified time.

After 25 minutes of inactivity, the order will be canceled ​and you will be charged for failure of delivery.

If there are any delays, kindly inform the customer ​through the app.

Order Is Delivered

Inform the Customer About Your Arrival.

Reach out to the customer through the app ​to notify them that you have reached the ​order address. You can contact them via ​chat or phone call.

Customers have the option to input a ​specific address or select a "hotspot," ​which are predefined location such as ​libraries, study halls, or dormitories.

Once the customer has received the order, ​mark it as delivered.

Unclaimed Orders

We monitor orders closely, so contact the customer ​via chat and phone at least once.

If there's no response in 10 minutes, you can label ​the order as unclaimed, which will be available in ​the app after the waiting period.

For Proof of Delivery, capture a photo of the ​customer receiving the order and upload it to ​address any potential disputes.

Delivery Flowchart

WHAT'S NEXT

BYPPO 2024